Membership Manager

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at Any town YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1.    Ensures programs and services meet community needs.

2.    Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.

3.    Ensures a level of service and engagement that fosters loyalty among those we serve.

4.    Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.  Coordinates with the business office as necessary on financial transactions.

5.    Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.

6.    Supports YMCA healthy eating and physical activities standards through coaching, mentoring, and monitoring menu quality

7.    Performs other duties as assigned.

LEADERSHIP COMPETENCIES: TEAM LEADER

·       Engaging Community

·       Communication & Influence

·       Developing Self & Others

QUALIFICATIONS:

·       Bachelor's degree in related field preferred or equivalent combination of education and experience.

·       YMCA Team Leader certification preferred.

·       Previous supervisory experience in customer service preferred.

·       Excellent personal computer skills and experience with standard business software.

·       Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.

·       Certifications: CPR, AED, Basic First Aid certification within 30 days of being hired. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:

·       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       While performing the duties of this job, the employee is regularly required to use a computer for extended periods and be able to communicate using a computer and phone/smart device.

·       The employee frequently is required to sit and reach, and must be able to move around the work environment.

·       The employee must occasionally lift and/or move up to 10 pounds. 

·       Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

·       The noise level in the work environment is usually moderate.