What are the responsibilities and job description for the Night Audit position at RAR Hotel Management Inc?
The Night Auditor will serve as Manager on Duty for the property overnight. Responsible for the safety of guests, team members and facilities. Complete end of day reporting requirements and distribute reports to department managers as appropriate. Proactively handle requests and transactions of Guests. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction.
The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.
Answer the property phone system with the correct property greeting, transferring calls and taking messages when required.- Efficiently check Guests in and out of the Property.
- Complete Hilton's night audit procedures and the rolling of the date.
- Post all valid charges to Guest accounts in an accurate and timely manner.
- Administer Guest safety deposit boxes.
- Replenish coffee and water stations.
- Clean the front and back office nightly.
- Complete all administrative documentation in an accurate and timely manner.
- Complete checklist tasks fully and within shift.
- Follow proper key control procedure for issued keys.
- Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
- Manage difficult/noisy Guests following company procedures.
- Maintain an inventory of special Guest request items (i.e., cribs or sports equipment) and pavilion pantry/suite shop as directed by FOM.
- Maintain the Guest Request/Complaint Log/Work orders- take ownership of all issues.
- Make, modify and cancel Guest reservations, noting any special requests.
- File the days departed registration cards.
- Proactively up sell and cross sell where possible.
- Read, initial and maintain Communications Log.
- Run contingency reports.
- Responsible for running availability report.
- Responsible for balancing shift cash, check and credit transactions.
- Be in proper uniform, name badge and follow appearance guidelines.
- Follow proper key control procedure for issued keys.
- Maintain proper reporting of guest's tax exempt records
- Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
- Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
- Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
- Carry out any reasonable request by Management and Management Company.
Good interpersonal skills.- Be knowledgeable about the local area, including attractions and amenities, so that you can answer questions from Guests.
- Be knowledgeable about your Property’s layout, facilities and services so that you an answer questions from Guests.
- Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
- CORE COMPETENCIES: Sound judgment, Must be able to handle loud, rude or intoxicated guests, Be able to interact with law enforcement and remain calm.
Accounting/administrative skills.- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.
- 1 year experience in a similar size operation required.
- Hotel experience preferred.
Ability to sit/stand for extended periods of time (maximum 5 hours at a time, 8 hours in total/day).- Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 8 hours in total/day).
- Ability to speak and hear on a phone within a shared work space.
- Be able to stay awake during overnight hours.
- Able to clearly communicate to team members, Guests, vendors & Corporate Executives.
- Able to work a flexible schedule including weekends, days and evenings as the business dictates.
OTHER
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
- Upon employment, all team members are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins.