What are the responsibilities and job description for the Front Desk Agent position at Rarebear Management LLC dba McGregor Mountain...?
Overview:
We are seeking a customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This is an excellent opportunity for someone with a passion for hospitality and a desire to create memorable guest experiences.
Duties:
- Greet guests in a friendly and professional manner, ensuring a warm welcome upon arrival
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or issues with empathy and resolve them in a timely manner
- Maintain accurate records of guest interactions and transactions
- Collaborate with other hotel staff to ensure seamless guest experiences
Experience:
- Previous experience working in a front desk or customer service role is preferred
- Familiarity with phone systems and hotel management software is a plus
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual/multilingual skills are an asset
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel accommodations and dining
If you are passionate about providing exceptional customer service and creating memorable experiences for guests, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Part-time, Seasonal
Pay: $18.00 - $22.00 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Weekends as needed
Work setting:
- In-person
- Resort
Ability to Relocate:
- Estes Park, CO 80517: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22