AGM Planning & Marketing 07-02

As part of the executive management team, work with management and departmental personnel on Client long-term system strategy and planning.

Provides management oversight of the scheduling and service planning, marketing and communications, and customer service functions.

Oversee the operations planning process and serves as a source for information on all operations planning strategies, techniques, software, systems, and tools for the delivery of service in Hartford, New Haven, and Stamford

• Oversee the statewide service planning for all of the Client brand and serves as a source for information on all planning strategies, techniques, software, systems, and tools.
• Oversee the development of products and campaigns for transit marketing. Including the development of printed schedules, brochures, maps, as well as digital assets for websites and social media.  Assist client with campaigns including public outreach, and advertising opportunities.
• Oversee the Client .com website, as well as other client-owned webpages maintained under the HNS Management Contract.
• Oversee the Customer Service departments and Sales Outlets in Hartford, New Haven, and Stamford. This includes the management of traditional call centers as well as remote call center representatives.
• Monitors and develops performance measures and enforces accountability, including the utilization of all available technology and data systems that provide or otherwise support operational results.
• Develops and leads presentations to clients and/or other entities/individuals as necessary.
• As directed by the client, this position should assist in communications with the Board of Directors, City Councils, and other federal, state, and local agencies, boards, and commissions and represents HNS Management Company, Inc dba Client in public meetings and hearings as necessary.
• As directed by the client this position should represent HNS Management Company, Inc. dba Client before any local, regional, state, and federal government agencies, boards, or commissions at conferences or meetings as necessary.
• Selects, supervises, trains, motivates, assigns, counsels, and disciplines staff, in accordance with company policy including establishing professional standards for work quality, quantity, performance, and accountability.
• Identifies opportunities for improvements/efficiencies; develops and implements change initiatives.
• Work cooperatively with all levels of personnel.
• Attends in-service training, seminars, or other opportunities for professional development as made available by the Agency. Actively participates in staff meetings and training.
• Provides training for Agency personnel as required.
• Has thorough working knowledge of Agency policies and procedures.
• Acts in place as the General Manager as needed.
• Other duties and responsibilities as assigned.