Public Transit Operations Manager

Job Summary:

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking an individual who possesses strong leadership capabilities and has a high level of integrity someone who will take responsibility for establishing and maintaining effective relationships with their cross-functional departments, employees, and the public to promote and maintain an effective and efficient public transit service.

Critical components:

A highly conscientious leader who:

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Prioritizes employee engagement and retention strategies.
• Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

Safety & Compliance

• Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
• Responsible for reviewing and maintaining accident investigations and customer complaints.
• Formulates and maintains the SSEPP.

Leadership

• Excellent interpersonal and public communication skills.
• Responsible for hiring, training, managing, and development of operations personnel.
• Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.

Business Acumen

• Oversees and manages through direct reports the daily operations and customer service of the transit system.
• Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
• Responsible for managing the division’s allocated budget.
• Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; and specifications.
• Ability to perform shop math and complete general mathematical functions.
• Ability to write financial reports, memos, letters, instructions, and procedures.
• Ability to speak publicly, conversant in theory and practices of discipline.
• Ability to analyze data and develop conclusions.
• Ability to identify and resolve problems.

Interpersonal/Engagement

• Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
• Remains available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.
• Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations.
• Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.

Preferred Education and Experience:

• Bachelor’s degree or equivalent experience, preferably in the transit industry.
• Minimum 3 years’ operations management/supervisor experience in transit operations.
• Must have strong written and verbal communication skills including experience in presenting and speaking to groups.
• Must have excellent computer skills including Word and Excel spreadsheets.
• Experience in working with local governments or municipalities.
• Strong interpersonal skills and the ability to build effective relationships.
• Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies.
• Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.
• Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.

Leadership Model for Success:

• Leadership

Safety, Building Teams, Performance Management, Developing Talent

• Business

Business Acumen, Strategic Visionary, Decision Making, Profitable Growth

• Interpersonal

Trustworthiness, Building Relationships, Influencing Others, Communication

• Wellbeing

Managing Stress, Work-Life Harmony, Mental Wellness

Professional and Personal Development

Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.

When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.

• Leadership Development
• Mentorship & Coaching
• Safety, Security, & Compliance Training
• Technical and Soft Skill Training
• And much more...

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!