What are the responsibilities and job description for the ITSM Business Analyst position at Ravh IT Solutions?
Job Details
We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification required).
We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification required).
The BA will play a key role in supporting and documenting the following business processes:
- Statewide and agency-specific service request workflows.
- Change management procedures for DoIT staff, including expansion of change and configuration management practices.
- CMDB relationship mapping for Configuration Items (CIs) tracked within the system.
- Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
- Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
- Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
- Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $50 - $60
