Technical Support Analyst

Raydia Food Group has been dedicated to nourishing and growing its team, customers, suppliers, and communities for over 175 years. Raydia Food Group was built on a foundation of trust, character, respect, accountability, and collaboration. We believe that aligning our business objectives, personal goals/initiatives, and company core values contributes to long-term growth and success. As a part of our team, you would play a crucial role in upholding these values.

Position Title: Technical support Analyst

Exempt Status: Exempt

Accountable To: IT Operations Supervisor

Job Summary: The Technical Support Analyst position is a detail-oriented and technically skilled person combining network infrastructure experience with a proactive approach to cybersecurity. This hybrid role involves monitoring, analyzing, and optimizing network performance while also supporting the organizations’ security posture through vulnerability assessments, incident response, and zero trust network architecture. Candidates for this position should possess a solid understanding of networking protocols, tools, and architectures, along with a working knowledge of security frameworks and best practices.

Duties/Responsibilities:

• Monitor and analyze network traffic to ensure optimal performance and availability.
• Identify, troubleshoot, and resolve network issues across LAN, WAN, and cloud environments.
• Assist in the implementation and maintenance of firewalls, VPNs, switches, and access points.
• Assist with vulnerability scans and patch management processes for networked equipment.
• Support incident response efforts by analyzing logs, identifying threats, and documenting findings.
• Understanding of TCP/IP, DNS, DHCP, routing and switching.
• Basic knowledge of cybersecurity principles, including firewalls, encryption, and access controls.
• Maintain network documentation, including diagrams, configurations, and procedures.
• Collaborate with company CISO to develop and enforce security policies and ensure compliance with industry standards.
• Assist in the planning and documentation of disaster recovery plans and processes.
• Support company change management reviews and processes.
• Assist with end-user support related to connectivity issues, VPN, wireless, and network access.

Required Skills/Abilities:

• Ability to work under pressure in a fast-paced environment with evolving technologies and threats.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Clear verbal and written communication to explain issues across cross-functional teams.
• Ability to prioritize tasks effectively with some knowledge of project management.
• Ability to lift and carry 50 lbs. for up to 100 ft at a time; must be able to lift 25 lbs. vertically using ladders.
• Must be able to work in confined spaces, such as raised floors or communication closets; must be able to work in a noisy environment, such as data centers and operation centers; must be able to stand or sit for long hours.
• Provide an exceptional customer service experience to internal and external customers while finding solutions.
• Must be located within a reasonable commute of Corporate Headquarters located in Mishawaka, IN

Education & Experience:

• Associate’s degree in computer science, cybersecurity, or related field preferred or equivalent work experience in related field may be considered.
• Three or more years of experience in network administration or analysis, with exposure to security practices is strongly preferred.
• Fortinet experience a plus.
• Professional certification, such as CompTIA Network , Security , are preferred.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test. The incumbent must be able to maintain the confidentiality of any information they encounter.