What are the responsibilities and job description for the Branch Operations Manager position at raymondjames?
Job Description Summary Wiemann Wealth is a private wealth practice that provides professional, empathetic, and extraordinary service to its clients. We work as a collaborative team to understand our clients’ values, goals, and concerns. As we grow, we are seeking an Operations Manager who aligns with our values. The Operations Manager manages the overall operational efficiency of the branch office. The ideal candidate has industry experience and is proficient in front- and back-office operations. Additionally, the Operations Manager will direct day-to-day operational functions of the office, including project management, compliance, trading and securities related tasks, branch technologies, and have a strong affinity for organization and process in a professional, discreet, and team-oriented environment. Best-fit ideas come from collaboration and truly knowing our clients – and that’s what you’ll find here at Wiemann Wealth. Look no further. Apply today! Job Description Responsibilities Performs all operational functions as required by workloads and absences. Assists Branch Owner with confidential matters such as compliance visits. Assists Branch Owner with developing workflows and procedures to operate at peak efficiency. Researches and resolves complex problems relating to client accounts and inquiries. Services client account requests and collects trade instructions. Recruits, selects, trains, and supervises branch operations associates. Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files. Ensure daily staffing levels and cross-training are adequate. Coordinates registrations, continuing education, licensing, etc. of branch personnel. Knowledge of Company policies and procedures and industry rules and regulations Investment concepts, practices and procedures used in the securities industry Financial markets and products Human resource management principles and practices Technology, both hardware and software Microsoft Office Skill in Project management Organization Attention to detail Leadership Time management Compliance Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Handle conversations with discretion and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a service attitude. Display professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. Employ good analytical skills to be able to research account information and resolve problems. Proficiency in Microsoft Suite, AI, Teams and a general understanding of cybersecurity protocols. Establish and communicate clear directions and priorities. Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Work independently, under minimal supervision. Education/Experience Requirements Bachelor’s degree and three years’ experience in customer service, preferably including financial services, operational management and supervisory experience ~or~ An equivalent combination of experience, education and/or training Licenses Required SIE required provided that an exemption or grandfathering cannot be applied Series 7 strongly preferred or ability to obtain after hire Series 63, 65 and/or 66 strongly preferred or ability to obtain after hire Notary strongly preferred Wiemann Wealth and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates. Education Bachelor’s Work Experience General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years Certifications Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Resident At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-LS1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.