Account Specialist

RB Royal, a family owned and operated manufacturing business, is looking for a motivated and organized professional to join our team as an Account Specialist!

In this role you will act as the executive for customer account(s) assigned, leading the day-to-day management of all aspects of the business while building relationships at various levels with the customer. If you are a proactive self-starter with excellent communication and follow-up skills this role is for you. In addition, to joining an amazing team of professionals, you will join a company whose culture values continually learning and growth and encourages all team members share new ideas and implement process improvements.

Core Responsibilities

• Processes incoming EDI/Purchase Orders from entry into the RB Royal system through their successful completion (release to manufacture).This process basically entails a review of incoming orders for accuracy relative to most recent quotation and/or existing sales agreement.
• Coordinates the distribution of customer information requests to the internal departments responsible for formulating a response. May assist in transmitting the response on behalf of the responsible department as circumstance requires. (Due to the high potential for contact with the customer base, i.e., supplier portals position, email exchange the position functions as de facto clearing house for external information requests.)
• Enters RFQ in the RB Royal system and tracks to completion, working with production planning, engineering, quality, manufacturing, and any other internal departments as necessary. Maintains CRM, Engineering Quote Log.
• Works closely with Inside Sales Manager, internal departments and/or project teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Provides regular two-way communication between the customer and RB Royal, to provide strong team representation and set proper customer expectations.
• Works with customer representatives (engineering, purchasing, etc.) reviewing models, samples, blueprints, plans and other customer documents to develop and prepare project requests for RB Royal’s use in providing products or services. Functions as project leader to ensure timeliness and completeness.
• Prepares quotations and sends to customers or sales representatives.
• Develops in-depth relationships with key contacts within major customer organizations.

Skills Critical for Success

• Associate’s degree in business, and/or three to five years of experience in a sales department of a manufacturing firm or an equivalent, along with EDI and discrete order processing.
• Excellent organizational skills and the ability to communicate effectively with all levels in the organization as well as customers.
• Project management, deadline management, ability to plan and carry out responsibilities with a minimum amount of direction.
• Financial understanding of materials, labor and overhead and especially including standard cost applications and their effect on the bottom line.
• Communication in both written and verbal contexts to give and receive information.
• Negotiation skills to be able to represent the customer’s interests in addition to realizing RB Royal’s interests and to find a balance to support corporate objectives.
• High level of initiative and thinking creatively to allow a focus on the overall objectives of the company and interact with other corporate areas.

What Sets RB Royal Apart

• Industry-leading compensation and benefits package including two medical plan options, health savings account with company match, flexible spending account, dental, vision, 401K with company match, and company provided life and disability insurance.
• Paid holidays and vacation.
• A world-class work environment with potential for long-term growth and advancement, paid professional memberships and professional activities (conferences & workshops) and a tuition and certification reimbursement program.
• Exceptional company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools critical to achieving a successful and meaningful career.
• Strong communication from executive management, including interactive quarterly discussions on strategic progress.