What are the responsibilities and job description for the Customer Service Rep position at RBC?
RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 56 facilities, of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $7.0 billion.
JOB TITLE/LOCATION:
Customer Service Representative – Mentor, OH
DESCRIPTION:
We are currently looking for a Customer Service Representative. The CSR will provide positive service, while responding to quote requests and other proposals with customers in a timely accurate manner to optimize new orders. This position will work closely with the Engineering and Sales teams to obtain cost estimates for new products.
ESSENTIAL FUNCTIONS OF THE JOB:
- Establish and maintain rapport with customers and offer world-class friendly service. Maintain the philosophy of always giving the customer more than they ask for.
- Receive (via phone and fax) customer orders and inquiries for price and delivery quotations for stock catalog and special items. Prepares formal quotes and faxes to customer as required.
- Support sales staff by preparing quotes to customer requests on an immediate basis for quick turn around.
- Respond to leads generated by advertising and websites and recommends the most appropriate channel, i.e. direct quote or forward to the most appropriate stocking distributor.
- Sell and educate customer on Climax products and product attributes as well as alternatives. Use tacit knowledge to guide customers towards stock items whenever possible.
- Prepare all CSIR paperwork as appropriate, make copies and decimate.
- Receive and respond to expedite / delivery requests from customers and communicates to operations to communicate customers urgency. Act as a customer advocate within the Company to communicate customer needs.
- Respond to customer requests for literature, prints, and technical information.
- Participate in new product development initiatives.
- Assist Marketing efforts by providing leads and input, working with staff, and, in particular, with proactive calling efforts.
- Attendance at work is an essential function of the job
EDUCATION:
- Minimum High School Diploma or GED
EXPERIENCE:
- Minimum 3 years of Customer Service experience preferably in manufacturing
SKILLS / CERTIFICATIONS:
- Understanding and expertise relating to Power Transmission and Fastener Distributors
- Professional selling and customer service skills (both inside & outside sales experience)
- Product knowledge of Shaft Collars and Rigid Couplings and KLA’s, coatings, finishes, materials, applications, KLDs, etc.
- Excellent verbal and written communication skills (especially telephone skills)
- Experience with CRM and ERP, specifically Salesforce.com
- Microsoft Office and Access
- Excellent problem solving skills
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
