What are the responsibilities and job description for the Front Desk Associate position at RCAP Solutions?
The Front Desk Associate will create a positive first impression for RCAP by providing key support for the organization’s internal and external clients. This individual will manage a wide range of activities including: incoming calls, greeting clients and visitors, and providing general front desk office support.
Customer Service
- Greet all external and internal customers in a courteous and pleasant manner.
- Manage all front desk issues including but not limited to the routing of incoming phone calls, visitor log, scheduling of Conference Rooms including welcome signage, and staff announcements and assist in providing referral services to walk-ins.
- Act as a scheduling agent with the computers located in the Resource Center in conjunction with program representative.
- Provide general information and assistance, including using RCAP’s Language Access Plan (LAP) services to walk-in clients in the Worcester, MA office.
Experience
- Sensitivity to a diverse client population
- Bi-lingual required (English/Spanish)
- Strong organizational skills
- Excellent verbal and communications skills
- Ability to work independently on assigned tasks as well as accept direction on given assignments
- Able to work collectively with administrative team associates
- Proficient in Microsoft Office (Excel, Power Point, Word, Outlook, Access Database)
Job Type: Full-time
Salary: $21.00 per hour
FLSA Status: Non-Exempt
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21