Assistant Community Manager - Station Place Tower

A healthy community begins at home. REACH provides quality affordable housing and opportunities for individuals, families, and communities to thrive. REACH is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.

Title: Assistant Community Manager Department: Property Management

Reports to: Community Manager

This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Position Summary:

The Leasing Assistant is responsible for providing support to the operations of the Property Management staff, including; leasing, collections, reporting and property operations. This position provides the opportunity to engage in the operations of the property, preparing for career advancement in the property management industry.

Essential Functions/Major Responsibilities:

• Learns and demonstrates understanding through practice the Activities and services performed to support the physical and financial operations of the property
• Delivers excellent customer service to applicants, prospects and residents in person, via phone and e-mail
• Maintains unit availability data for the property
• Maintains prospect and waitlist for the property
• Issues communication to prospect and applicants on unit availability
• Tracks responses from prospects and applicants to ensure completion of waitlist updates, application completion and compliance file completion
• Learns and understands the organization’s policies and procedures for marketing activities to rent vacant units in a timely manner
• Learns the established guidelines to maintain and monitor property waitlists
• Learns, understands and demonstrates through practice tenant selection and screening criteria and policies
• Learns and demonstrates through practice the activities for the lifecycle of the tenant from pre-application to screening, eligibility, move-in, tenant relations to move-out
• Must be able to adhere to organizational policies on non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic background, religious views, political affiliation, cultural background, life-styles, and sexual orientations, treating everyone with respect and dignity.
• Employee is to maintain regular and reliable attendance.

REACH employees are expected and required to behave in a professional and courteous manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language is specifically forbidden.

Scope and Accountability:

• Operates from established and well-known procedures.
• Incumbent follows routine procedures and established guidelines, does not independently make decisions, and performs work under moderate to close supervision.
• Decisions and actions may have a strong impact on reputation, and/or customer satisfaction.

Supervisory Responsibility:

• This position does not have supervisory responsibilities

Knowledge, Skills, and Abilities:

• General office procedures
• Knowledge of Fair Housing Laws
• Knowledge of Landlord-Tenant Laws
• Microsoft office products
• Good Verbal and Written Communication Skills
• General business knowledge and excellent customer service skills

Education and/or Experience:

• High school education or equivalent
• Related experience preferred

Work Environment and Physical Demands:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be exposed to angry, distraught or potentially violent people
• May require overtime to meet deadlines
• May require evening and/or weekend meetings
• Requires period of walking, standing or working in confined spaces
• Requires lifting or moving objects weighing up to 25 lbs. on a regular basis;
• May require the need for frequent shifting of priorities and deadlines
• Work levels tend to fluctuate with deadlines of rent receivables, audit periods or during annual volunteer events
• Requires work with a variety of age groups
• Requires use of personal vehicle
• Must have a valid driver’s license and valid liability insurance

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands, tools, or controls; reach with hands and arms; and readily and effectively communicate. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly. The duties of the job are primarily performed in an office environment. There is some exposure to noise in the work environment, which is usually mild to moderate.

Disclaimer Language:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time- to-time, as needed. The company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description is not an employment contract, implied or otherwise. The employment relationship is “At-Will”. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.