CUSTOMER ENGAGEMENT SPECIALIST/FORKLIFT OPERA

Job Purpose

Customer Service Representatives are responsible for accurate processing of Orders, RMAs and other transactions. They will ensure timely, accurate, and thorough handling of the product as it is delivered to the customer. They are required to begin, and complete, training and achieve Customer Experience Specialist Certification. Essential Duties and Responsibilities competence is required within the first 90-days of employment.

Essential Duties And Responsibilities

• Bi-lingual (English/Spanish) preferred.
• Works with the sales department to grow a customer base.
• Assists the manager on daily functions of the department.
• Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
• Can search database to locate and interpret information critical to order processing.
• Accurately and thoroughly enter orders for all customers in a timely manner.
• Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
• Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
• Manages open orders & back orders. Maintains due dates for open orders.
• Accurately create, process, and complete Return Materials Authorizations (RMA).
• Inspect product load for accuracy and safely move it around the warehouse or yard to ensure timely and complete delivery to customer.
• Operates a forklift to load/unload trucks, flatbeds, and trailers.
• Manually load or unload materials from pallets, skids, cars, trailers or other transport vehicles.
• Operates an RF Scanner to manage orders and inventory.
• Pick and pull inventory, as well as stage, in a warehouse and yard setting.
• Can search database, locate, and interpret information critical to Order & RMA processing.
• Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
• Vigorous compliance with all SOP’s, company policies, procedures, and performance standards. Help control expenses in any area of the company at all times.
• Customer Experience Specialist training and Certification is required within the first six months of employment.
  
  

Education, Knowledge, And Skills

• High school diploma required, any level of college or certifications in business, sales, marketing or related field preferred.
• Ability to demonstrate an exceptional customer service experience.
• Ability to connect with others, build trust, and be accountable for the customer experience.
• Has excellent interpersonal skills and is naturally persuasive.
• MS Office-Excel and Word knowledge.
• Knowledge of process to include order entry, RMAs, and basic ability to research data.
  
  

Supervisory Responsibilities

None

Starting $19.00, depending on experience.

Hours: 7:30 a.m. – 4:00 p.m. Some Saturdays and overtime are required, based upon business needs.

Work Environment

Manufacturing and office environment. Exposure to noise, fumes, and dust, while in manufacturing facilities.

Physical Demands

The employee is to occasionally Stand; Walk; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is regularly Sit; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear. Can lift 80lbs.

Acknowledgement:This job description is not intended to be an all-inclusive list of duties and standards of the position. Critical features of this job are described under the headings above. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

7:30 a.m. – 4:00 p.m. Some Saturdays and overtime are required, based upon business needs.