Leasing Agent

Title: Leasing Agent – Affordable

Job Classification: Non-Exempt

Reports To: Property Manager

Purpose: Assist the Property Manager with leasing apartments as well as helping current residents have a positive experience living at the property. Continually maintain a competitive occupancy for the community in the marketplace.

Leasing Agent – Affordable Job Duties and Responsibilities:

• Provide residents and applicants with exceptional customer service and foster good resident relations.
• Be a valuable part of an effective on-site team.
• Meet and greet residents in person and on the telephone.
• Show and lease apartments and follow up with prospects.
• Follow up with prospects in Knock keeping a consistent engagement score of 85% or higher.
• Process applications and other necessary paperwork to lease or renew resident leases.
• Process paperwork required to determine household eligibility for affordable housing programs.
• Assist residents with questions and record maintenance service requests.
• Perform community inspections as directed by Property Manager.
• Assist with marketing outreach program.
• Attend regularly held training
• Participate with resident activities/programs such as National Night Out.
• Polish up leasing model, vacant apartments and the tour route.
• Participate in the preparation of making balloons clusters, preparing the refreshment center, and other preparation to open the leasing office for business.
• Operate all office machines, printer, computer, etc.
• Handle mail, prepare notes, letters, and documents; receive and distribute packages.
• Perform other duties as assigned.

Position Requirements:

• Previous leasing or related sales experience preferred.
• Previous affordable housing experience with Section 8, LITHC and Tax Credit preferred.
• Must attend compliance training both at corporate office and additional training provided by an outside vendor. If located in another state training could be provided via teams.
• Ability to perform essential duties.

• Ability to communicate effectively, both verbally and in writing.

• Excellent organizational skills and the ability to multi-task/meet deadlines.
• Intermediate proficiency with Microsoft Office applications, Yardi and Knock experience desired.

• Maintain professional office environment and treat fellow coworkers and residents with respect.

• Ability to understand and follow instructions.
• Knowledge of Fair Housing Laws and the ability to apply them in your daily interactions with residents, applicants and prospects.
• Consistently follow, enforce and support REE screening criteria as required by the Fair Housing Laws and REE.

Physical Requirements:

• Ability to sit for long periods of time at a computer.
• Ability to lift up to 10 pounds.
• Ability to twist, turn, bend, stoop and walk up and down stairs as necessary.