What are the responsibilities and job description for the Customer Service Representative (CSR) position at Realm Health?
Why Realm Health?
We are the fastest growing affordable healthcare solution servicing America’s transportation industry.
It's our promise! Realm Health delivers easy-to-access and truly affordable healthcare on your terms. Our Plans provide customizable designs that are guaranteed issue, low premiums, 24 / 7 / 365 access to quality care, and a dedicated team of professionals to help ensure you are meeting your healthcare goals.
We are looking for a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements :
Job Type : Full-time, Part-time, Temporary, intern, Per Diem, Contract
Pay : $28.00 - $42.00 per hour
Expected hours : 20-40 per week
Benefits :Schedule :
Work Location : Remote
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Salary : $28 - $42