What are the responsibilities and job description for the Customer Service Representative position at Realm Health?
About Realm Health
Realm Health is a leading and recognized insurance agency proudly serving the trucking and logistics industry. We believe that everyone deserves quality care, regardless of their circumstances. Our customized solutions cater to individuals and groups, ensuring comprehensive coverage. With 24/7 access and expert guidance, we're here to support our clients and members every step of the way. Ready to make an impact? Explore career opportunities here at Realm Health and join a mission-driven organization that's changing lives.
About The Role
Realm Health is currently looking for a passionate and dedicated Customer Service Representative to join our dynamic Customer Service department. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. If you have at least 2 years of experience in customer service, are skilled in working in call center environments, and have a background or interest in insurance, this full-time hourly position may be perfect for you.
What You'll Do
17 - 21 USD per hour (Dallas, TX)
Realm Health is a leading and recognized insurance agency proudly serving the trucking and logistics industry. We believe that everyone deserves quality care, regardless of their circumstances. Our customized solutions cater to individuals and groups, ensuring comprehensive coverage. With 24/7 access and expert guidance, we're here to support our clients and members every step of the way. Ready to make an impact? Explore career opportunities here at Realm Health and join a mission-driven organization that's changing lives.
About The Role
Realm Health is currently looking for a passionate and dedicated Customer Service Representative to join our dynamic Customer Service department. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. If you have at least 2 years of experience in customer service, are skilled in working in call center environments, and have a background or interest in insurance, this full-time hourly position may be perfect for you.
What You'll Do
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Resolve customer questions, concerns, and complaints and issues by providing accurate information and effective solutions.
- Provide exceptional support to customers by understanding their needs and demonstrating empathy.
- Maintain up-to-date knowledge of company products and insurance policies to accurately assist customers.
- Document customer interactions, issues, and their resolutions in the customer relationship management system (CRM).
- Collaborate with team members and other departments to ensure excellent service delivery.
- Meet or exceed key performance metrics, including call handling time and customer satisfaction scores.
- Proactively identify and report patterns or recurring customer concerns to improve processes.
- At least 2 years of experience in customer service, preferably in a call center environment.
- Strong communication skills in English, both verbal and written.
- Proficiency in handling customer inquiries with professionalism and empathy.
- Knowledge or experience with insurance products and procedures is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with CRM software and basic computer applications.
- Excellent problem-solving and conflict-resolution skills.
- Strong attention to detail and a commitment to delivering quality service.
17 - 21 USD per hour (Dallas, TX)
Salary : $17 - $21