RTG Tenant Services Coordinator (Jackson, TN)

Company Overview

Realty Trust Group (RTG) is a national leader in providing comprehensive real estate solutions for the healthcare industry. With a team of over 140 dedicated professionals, we serve clients in more than 35 states across the country. Our objective, accountable, and trusted expertise enables us to deliver innovative solutions in healthcare real estate through a comprehensive range of services, including advisory, development, transactions, operations, and regulatory compliance.

We are honored to have received the "Best Places to Work" recognition from Modern Healthcare for four consecutive years, a testament to our unwavering commitment to fostering an exceptional work environment that values the well-being and professional growth of our employees. Furthermore, RTG was recently named a "Best in Business" company and ranked among the Top Healthcare Development Companies by Modern Healthcare, solidifying our position as a leader in the industry.

In addition to our accolades, we currently manage a portfolio of over 23 million square feet of healthcare assets and have successfully completed healthcare transactions totaling more than $3 billion, reinforcing our expertise and reputation in the industry.

With offices in Nashville, Knoxville, and Johnson City, TN; Atlanta, GA; Tampa, FL; Houston, TX; and Greensboro, NC, we are well-positioned to deliver exceptional services tailored to the diverse needs of our clients nationwide.

For more information about RTG and our innovative healthcare real estate services, visit www.realtytrustgroup.com . Stay connected with us on Facebook and LinkedIn for the latest industry insights and company updates.

JOB DESCRIPTION And RESPONSIBILITIES

The Tenant Services Coordinator works under the direct supervision of a Property Manager and/or Senior Property Manager to implement policies, procedures, and programs that will ensure well-managed, well-maintained facilities, consistent with regulatory requirements, placing maximum emphasis on securing a positive response to concerns and needs of the client and customer while increasing the value of a defined portfolio of properties. Specific responsibilities include:

• Develop and maintain positive tenant relations by creating and sustaining good will between landlord and tenant by providing consistently responsive quality services.
• Assess tenant satisfaction and creates/implements action plans to improve this metric.
• Monitor and report regulatory compliance concerns to the Property Manager.
• Collaborate on preparation and administration of operating and capital budgets, manage expenses to ensure that the property meets or exceeds budget expectations, and develop monthly reports documenting the results.
• Work with property accounting team on accounts receivable, accounts payable, related financial analytics and lease administration.
• Contribute to preparation of a monthly report to client, as well as be responsible for other necessary reports, forms, and required documents.
• Implement internal departmental policies and procedures and customize application to portfolio.
• Secure appropriate bids, negotiate, and administrate service contracts.
• Monitor vendor performance with authority to recommend necessary changes if performance metrics are not met.
• Maintain tenant files, including lease documents, certificates of insurance, and other required documents and notices.
• Maintain vendor files, including vendor agreements, certificate of insurance, and other required documents and notices.
• Oversee workorder software, receive maintenance requests and ensure timely resolution, including responding to after-hours emergencies.
• Coordinate and assist with tenant move-ins and move-outs.
  
  

COMPETENCIES

• Must work well together and in a professional team environment.
• Adaptable.
• Strong communicator.
• Detail oriented.
• Organized.
• Problem solver.
• Multi-tasker.
• Self-starter.
• Able to accept constructive criticism.
• Timely decision-maker.
  
  

Education And Experience

• High school graduate. Associate's or Bachelor's degree is preferred.
• Commercial Property management, facilities management, and/or brokerage experience or equivalent preferred.
• Proficient with Microsoft Office Suite. Experience in Yardi Property Management software preferred. Experience with MLS platforms and other real estate databases (CoStar, LoopNet).
  
  

ALLOCATION OF TIME

• Client / Project Work – 90%
• Administrative – 10%
  
  

Benefits

RTG offers a competitive compensation package, including an incentive-based compensation plan, health, life and long-term disability insurance; 401(k) with company matching; and profit sharing.