Administrative Clerk

• Handles all administrative tasks related to the support of probation case management for the assigned district or region. 

• Manages office, reception, and lobby needs. Handles front desk and lobby operations including customer service, answering of phones, scheduling appointments, and communication with other departments.  

• Prepares intake interviews and paperwork for all new clients for probation supervision. Reviews incoming clients and helps assign them to an appropriate Case Manager. 

• Coordinates and reviews physical and digital files and send to appropriate agency contacts.  Makes edits and corrections as needed.  

• Conducts quarterly intake and termination audits across assigned district or region.  Reports findings in accordance with company policies and procedures. 

• Conducts criminal history background checks in district or region databases.  

• Completes periodic evaluations to assess client's probation status and ensure proper case management policies and procedures are followed.  Reviews electronic state files auditing for proper classification and documentation.  Reports deficiencies found to management and addresses the necessary corrective actions with case manager.  

• Utilizes established company policies and procedures in making decisions but performs with a high degree of independence and professional administrative skill and uses sound independent judgment in meeting the responsibilities and performing the duties of the position.  

• Attends scheduled staff meetings to promote the proper flow of relevant information between administration, staff, and clients.   

• Domestic U.S. travel may be required. 

• Other duties as assigned 

BASIC QUALIFICATIONS: 

• One (1) year of experience in a related field is required. 

• Ability to communicate clearly verbally in writing and apply problem solving techniques to complex issues. 

• Proficiency with Microsoft Office (Word, Outlook and Excel) preferred. 

• Effective verbal and written communication skills required  

• Demonstrate ability to complete pre-service and other training programs as required. 

• Valid driver’s license is required. 

KNOWLEDGE, SKILLS, ABILITIES 

• Plan, organize and assign the work of others 

• Apply policies, procedures, and best practices 

• Create and maintain accurate records and reports  

• Work within a team structure 

• Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position 

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• Available Benefits Include:

  Medical

  Dental

  Vision

  401K

  Short Term Disability

  Long Term Disability

  Basic Life