What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Red Apple Transit/Let's Go Taxi?
Dispatcher for Red Apple Transit/Let's Go Taxi
The Dispatcher works to direct the day-to-day route and trip operations.
Duties include:
- Assist with all phone call information and dispatching rides
- Organize and route trips based on schedule and location to ensure optimal performance
- Provide assistance to drivers for directions to destinations
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all incidents to the applicable manager
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of their next-days trips and any new trips that occur
- Monitor radio, telephones and on-road provision of service for quality
- Record time of departure, destination, and expected time of return
- Provide feedback on drivers' performance
- Perform additional duties as assigned or required
Requirements for employment:
- High School Diploma or equivalent required
- Excellent communication and interpersonal skills required
- Good organizational skills with attention to timeliness and details
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
- Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Preferred skills:
- Knowledge of GPS and GIS systems preferred
- 2 years in transportation routing, dispatching, and scheduling expertise preferred, but not required
- 1-year experience working with the applicable transit scheduling system preferred, but not required
Job Type: Full-time
Pay: From $13.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Farmington, NM 87401: Relocate before starting work (Required)
Work Location: In person
Salary : $14
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