What are the responsibilities and job description for the Insurance Customer Service Representative position at Red Cedar Insurance Agency?
Commercial insurance agency is seeking customer service representative to join our team.
Looking for candidates who are eager to learn, gain experience and grow their insurance knowledge.
Weekly Work Schedule: 8:00am-5:00pm or 9:00am-6:00pm Monday - Friday
Location: HYBRID - 2 days per week work at office and 3 days remote
Preferred Qualifications:
- Positive and enthusiastic.
- Well organized, reliable, and punctual.
- Excellent verbal and written communicator.
- Organized.
- Attention to detail skills.
- Excellent customer service skills.
- Quick and eager learner at college-level.
- Experience with Microsoft Programs, MS Word, MS Excel, MS Teams, MS PowerPoint
- Must be comfortable answering the phone, sending emails, and handing customer service requests daily.
- Must have at least one year of office experience.
- Must have 2 years of Applied Epic Agency Management Software Experience.
- Must have 2 years of experience within insurance industry.
Daily Tasks Include:
- Insurance certificates.
- Manipulating data in Excel, Word, PowerPoint.
- Printing and preparing proposals.
- Answering and routing client phone calls.
- Researching client concerns and solving problems.
- Quote insurance policies with online raters.
- Data entry/transfer.
- Customer claim and billing assistance.
- Maintaining appropriate service timelines on open activities.
- Processing and sending mail.
- Logging information.
- Assisting account manager needs.
- Assist on various projects.
Message to Applicants: You must submit a resume and complete the really assessments to be considered for this position.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
- Please describe your daily tasks in your current position?
Education:
- High school or equivalent (Required)
Experience:
- Applied Epic Software: 2 years (Required)
- Insurance: 2 years (Required)
Work Location: Hybrid remote in Grand Rapids, MI 49546
Salary : $45,000 - $65,000