What are the responsibilities and job description for the Call Center Agent (FT40) Bishop Park position at Red River Employees Federal Credit Union?
Position Title:
Call Center Agent I
Reports To:
Call Center Manager/Call Center Supervisor
Basic Function: Answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers problems to the appropriate department for resolution as necessary.
Starting Salary: 15.00/hourly
Responsibilities:
- Answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers errors and problems to the Call Center Manager for resolution as necessary.
- Handles member account activity.
- Obtains basic information for completion of loan applications.
- Identifies & cross sells relevant services.
- Makes withdrawals for members by teller’s check for mailing to account address, transfers loan/credit card payments, account transfers as requested by members and according to telephone center policy.
- Makes necessary transactions for debit/atm cards (blocking cards for stolen/lost/closed accounts or unblocking for cards mailed back to members from Credit Union).
- Assists members with debit/atm card inquiries and/or problems.
- Reorders checks with no changes.
- Completes verification of deposits for member activity received via mail or fax.
- Sets up and assists members with home banking/bill payment/electronic statement services.
- Quotes current loan and savings rates.
- Cross-trains to learn Call Center Agent II skills.
Qualifications:
- One or more years of experience in a financial institution. This position is considered a trainee position for Call Center Agent I position. The training period will depend on the individual.
- High school diploma or equivalent.
- Competent computer skills and use of standard office equipment.
- Good communication skills, professional telephone skills and manners, and ability to explain Credit Union services in an understandable manner. Must always maintain an organized and professional image.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to operate normal office equipment. Some transporting, not to exceed 25 pounds.
- Ability to follow the core values of team-focused, excellence, authenticity, and leading in innovation.
Benefits:
Paid Holidays
Match on 401K- offer a competitive 401K plan with a match of a 100% for the first 5% and a ½% for every additional 1% up to 10%
Discretionary Profit Sharing- 3% of annual earnings
Vacation Leave- accrues 2 weeks a year for the first 5 years. Vacation leave increases with tenure.
Sick Leave- earn 2 hours a pay period
Voluntary Insurance Products/Packages
Offer Competitive Medical and Dental Benefits*
Company Paid Life Insurance (2 times annual salary) *
Company Paid Accidental Death & Dismemberment Insurance (2 times annual salary) *
Company Paid Long Term Disability Insurance*
Full time Benefits for 30 hour employees
Various other incentives
Additional incentive for extended hour locations
Premium-level Checking/Savings Account that include additional benefits
- Full Time Only