Account Operations Manager

RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks an Account Operations Manager to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.

Overview

RedCloud Consulting is looking for an Account Operations Manager to support our largest client team. This role is ideal for someone with strong organizational skills, technical acumen, and a customer-centric mindset. You’ll work closely with account managers, directors, and our managing partners to handle key operational tasks for a Fortune 500 company.

This position requires working onsite at client and corporate offices in the Bellevue area three days per week.

Responsibilities Include But Are Not Limited To

• Assist senior Account Managers and Directors with operational tasks to improve efficiency and support business growth.
• Help onboard new consultants, ensuring they have the necessary accounts, equipment, and resource access.
• Maintain account health by executing tasks such as scheduling group meetings, onboarding integration, and organizing consultant engagement events.
• Track down and compile key data from various systems and applications.
• Monitor email threads to extract important feedback and candidate details.
• Organize and maintain project-based data for better visibility and decision-making.
• Establish and maintain regular communication touchpoints with consultants to ensure a positive experience.
• Track and analyze account activity to identify growth opportunities and surface insights to senior team members.
• Assist in coordinating special projects, including internal events and initiatives to enhance team collaboration.
  
  

Required Knowledge, Skills, And Abilities

• 3-5 years of experience in account management, technical support, business operations, or a related field.
• Previous experience in IT, consulting, or a technical account management role is a huge plus.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Experience sourcing and managing information across multiple applications.
• Ability to analyze account data and generate insights to support decision-making.
• Comfortable working in a hybrid environment, with the ability to travel between offices as needed.
• Self-starter who is comfortable with ambiguity and ready to adapt to changes quickly.
  
  

Compensation range for position is $80,000 – 90,000 DOE.

RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.

About Us

RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success.

Visit http://www.redcloudconsulting.com/ for more info.