Call Center Representative

The Opportunity

When private practice owner and operator Dr. Vinod Somareddy, PT, an Upstate Medical University Syracuse graduate first started this company, his concept of properly evaluating, determining the best course of interventions to gain the effective outcomes and appropriate discharge planning were his primary concerns.. As simple as it seems, these basics are the key clinical focus areas for clinical development for all therapists, newly graduating or experienced.

We are looking for a dedicated Call Center Representative that wants to give great customer service on a daily basis.

What you will be doing:

• Answer incoming calls promptly and in a customer service friendly manner.
• Encourage patients to keep their appointments, limiting cancellations.
• Schedule appointments for new and returning patients.
• Complete new patient registration.
• Coordinate with patients, therapists, and as required the insurance team, billing team and home care scheduling team
• Manage the home care physical therapists and occupational therapists' schedules.
• EMR (Electronic Medical Records) data entry
• Follow up with past patients.
• Other administrative responsibilities, as required.

What you will get from us:

• Paid Time Off (PTO)
• Paid holidays
• Health, vision and dental insurance
• Nationwide Pet Insurance Discount
• Compensation: $17.00-$23.00 per hour

What you will need:

• Must live within 30 minutes driving distance from the Great Neck office
• Excellent customer service skills and a compassion for helping people
• Proficient using an EMR and quick to learn different computer programs
• Experience with managing a multiline phone system
• Self-directed with organizing skills
• Can accurately handle patient scheduling/management
• Punctual and stable work schedule
• Medical reception experience is a plus
• Call Center experience is preferred

About Us

Established in 2003, Reddy Care Physical Therapy has been featured on the Inc. 5000 list of the fastest growing companies in the country for the past four years and counting. Our physical therapist owned private practice has seen tremendous growth in the past year in lieu of the pandemic. We were able to achieve this by offering a hybrid business model with clinics and outpatient home therapy, which was established in 2010. In addition to our outpatient home therapy model we have recently acquired a clinic in Woodbury, NY and opening a new 3,500 sq ft location in Bayside, Queens. Our strategy is to utilize this model to expand our footprint in the tri-state area, keeping in mind the future growth trajectory of Physical and Occupational Therapy. With this growth comes new opportunities for employees. Our expert team of therapists and administrative staff have been a large reason for our growth. Our goal is to provide our staff members stability, safety, and progressive learning environment. For example, we have promoted several therapists in the past months to new clinical director/lead/development roles.

These roles include: Lead Home Care Director, Lead Clinical Education Director and Lead Clinical Documentation and Compliance Director. These team members are dedicated to ensuring that our clinical staff have a constant lead staff member that can be available at all times to support all aspects of their clinical experience.

If you would like to be a part of a growing company, which offers stability, a waiting list of patients in need and opportunities to develop and succeed.

Our vision is to continue to establish outpatient facilities, in-home therapy and the highest level of clinical decision making for our patients.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $23