Commercial Performance Manager

Sealand is transforming to be the Intra-European Integrator of container logistics, and we are looking for talent to join us to accelerate our growth in this interesting Maternity cover from 1st of December 2022 to 1st of October 2023.

As part of the transformation, we are segmenting our customer portfolio and are implementing service differentiation to make sure that we serve the diverse needs of our customers.

As the customer strategy manager you will orchestrate our customer insights efforts and actively use the insights to define and implement our segmentation.

You will define the service packages and implement standards for these to monitor that we consistently deliver our services according to the customer needs.

We offer

An exciting job- and career opportunity in a truly international working environment, with focus on continued professional and personal development, and global career opportunities within the Group.

You will feel the diversity and dynamics of our business working in a collaborative environment with good atmosphere and great colleagues.

At Sealand we are striving to be the Intra-European Integrator of container logistics. You will join us on our continued journey to strengthen the focus to become a truly customer-centric company, serving our customers' needs.

The Customer Strategy Manager will be joining our commercial enablement team, which has as primary mission to enable and lead our commercial organisation of 550 employees to achieve our strategic goals across Sales, Marketing and Customer Experience.

Key responsibilities

In this role, you will be responsible for orchestrating our customer segmentation and the service packages for each segment.

This consists of the following elements:

1. Customer Portfolio and Segmentation Model

• Take leadership in establishing and maintaining our customer segmentation
• Establish the relevant views to our customer base – existing as well as future
• Project impact of changes to our customer portfolio
• Drive the alignment for customers working across our brands

2. Customer Insights and Customer Engagement Model

• Drive our customer insights approach on a global level
• Guide our local organisations on how to collect and use customer insights
• Use customer insights to establish global customer engagement models
• Define service differentiation packages to our services match the needs of the customers
• Implement service differentiation packages and monitor and adjust these
• Define value propositions for customer segments

3. Strategic Customer Engagement Projects

• Drive key strategic projects with the goal of improving the engagement with specific customer segments
• Coordinate our Sealand approach for key strategic projects across brands and functions

Who we are looking for

A new colleague who doesn’t know it all yet but has a natural curiosity and desire to learn and develop.

We are looking for someone who comes with passion, drive and energy, and thrives in a fast-paced environment with some ambiguity.

To succeed you will need to have great communication, networking, interpersonal skills, be a team player and have experience from positions where you have been successful in achieving results through others. You will need to be able to operate effectively in a matrix environment and create networks across teams.

We also look for some of below competencies/experiences:

• A commercial and customer centric mindset with ability to understand how our global engagement models can fulfil the needs of our customers
• Have worked in a customer facing function
• Experience with structuring bigger frameworks and drive these for scalable improvements
• Project management experience and the ability to drive projects to success at the right quality and time
• Experience in driving a transformational agenda
• A background within the logistics industry and Supply Chain Management is an advantage
• Knowledge of Maersk systems and processes is an advantage.