What are the responsibilities and job description for the Sales Support Engineer position at Redhill Search, LLC?
The Sales Support Engineer provides day to day sales support activities and technical support to current and potential customers throughout North America.
Main tasks:
- Work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely)
- Create product presentations and training materials
- Conduct webinar to educate resellers and end customer about product offerings
- Attend trade show as exhibitor and demonstrate product to attendees
- Provide technical support for NA region via email and by phone
- Perform product testing and evaluation during pre-release cycle
- Troubleshooting of field problems and reporting finding to management
- Data collection of support activities by using our database and generating a FAQ database
- Escalation and tracking of field problems to 3rd level and R&D Department as needed
- Setup and hold technical training for our reseller network
Requirements:
- Bachelor’s degree or equivalent work experience
- 4-5 years related professional experience
- Excellent communication skills with an ability to explain technical solutions to non-technical users
- Strong administrative skills demonstrated by an ability to juggle multiple projects
- Good IT-knowledge of
- Windows Client OS (Windows 8 – Windows 10)
- Windows Server (2003-2016)
- Network technology
- MAC OS
- Virtualization technology (e.g. WTS/RDS, VMWare, Citrix)
- Application knowledge in mobile devices (iPhone, Blackberry, Android)
- Structured and independent approach of work
- Highly customer oriented
- Strong problem-solving skills
- Willingness to travel (10-30%)
- High energy level, sense of urgency, decisiveness and ability to work well under pressure
- Proven record as a team player
- Professional of unquestionable integrity, credibility and character
