Alarm Service Technician-Fire

Position Summary:

This position test, services, and repairs fire systems for municipal, residential, and commercial customer accounts.

Position Responsibilities:

• Service, repair and install all systems based on customers orders.
• Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.
• Test and repair circuits and sensors, following wiring and system specifications.
• Participate in the after-hours on-call rotation.
• Complete and submit all service call related documents.
• Keep an orderly vehicle and accurate inventory stock levels.
• Various projects and other miscellaneous duties as assigned.

Position Requirements:

• High school diploma (or equivalent).
• Technical school training and/or certification is preferred.
• One year of experience with the fire systems is preferred.
• One year of experience in low voltage wiring is preferred.
• Must have flexibility to travel and work overtime when needed.
• Comfortable with computers and Microsoft Suite (intermediate Excel, Word, and Outlook).
• IT and networking experience is a plus.
• Current BASA/FASA certification is preferred.

Knowledge, Skills and Abilities Required:

• Strong communication and customer service skills.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• An acceptable driving and criminal history record.

Physical Requirements: