Electronic Services Specialist III

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

JOB SUMMARY:

Provide technical expertise in administering payment and item processing for Redwood Credit Union. Under minimal supervision performs a wide variety of semi-routine accounting, regulatory compliance, clerical, product development and quality control and technical duties of moderate complexity. This senior level position is responsible to lead the day-to-day functions for their multiple areas of responsibility and provide direction to support staff. 

ESSENTIAL FUNCTIONS:

Member Service: 60%

• Provides superior Member service that meets RCU service standards and values to the Members and employees of Redwood Credit Union.

• Responsible for at least two critical areas of payment or item processing for ACH, Bill Pay, Image Center system and MDC Risk.

• Provide direction, support and leadership to support staff.

• Research, recommend and implement new products and services.

• Generate daily return files for the Federal Reserve Bank.

• Review, balance and transmit check image files to the Federal Reserve Bank.

• Research and resolves Members' problems or complaints. Responds with accurate information through verbal and/or written communication. Provides guidance to support staff.

• Ability to analyze data, trends, make recommendations and offer solutions.

• Make sound judgments and decision for areas of responsibility.

• Resolve errors, fraud or disputes relating to ACH and Bill Pay processing.

• Balance general ledgers and perform reconciliations.

• Coordinates and manages work flow for area.

• Manage and implement regulatory compliance for area of responsibility.

• Manage and direct payment and item processing channel improvements and growth.

Department and Branch Support: 30%

• Supports and answers the Electronic Services phone que.

• Project support and implementation.

• Covers and back-ups other ES positions.

• Represent RCU in a courteous and professional manner at all times.

• Performs other duties as assigned.

Non-Essential Functions: 10%

• Train branches and staff as needed in Electronic Services processes and procedures.

• Provide monthly status report and board report.

• Cross train in all ES areas to assist during vacation or illness.

• Compile monthly status report, general ledger reconciliations and board reports.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, reach overhead, twist and turn.

• Ability to lift from 15 to 40 pounds.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

Education/Experience

A combination of education and experience equivalent to an associate degree.  Three years’ experience in customer service, accounting or closely related field and experience in item or payment processing functions is preferred. Experience at a financial institution is required.

Compensation: Base starting range: $29.00 to $38.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

•   Local financial institution, providing unparalleled service since 1950

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

•  Voted Best Places to Work in the North Bay 19 years in a row

•   World-class employee engagement scores

•  Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer

Salary : $15,000