What are the responsibilities and job description for the System Administrator 0 position at Reflexive Concepts?
Reflexive Concepts is seeking a Systems Administrator to join our team!
Responsibilities
As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities. Your responsibilities may include:
Responsibilities
As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities. Your responsibilities may include:
- Perform basic troubleshooting for RSA Token requests.
- Gather information regarding RSA Token problems for escalation to the next level.
- Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
- Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
- Read, write, and maintain standard operating procedures and technical documentation.
- Produce and/or contribute to IT knowledge articles.
- Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.
- TS/SCI Clearance with polygraph
- Three (3) years of experience are required.
- Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience
- Expertise with Windows Operating Systems
- Understanding of computer security principles
- Ability to work in a customer service-oriented environment in a professional manner.
- Ability to work independently to triage issues and prioritize tasks.
- Strong organizational and management skills, including the ability to multitask.
- Ability to work with minimum supervision and meet task deadlines.
- Experience with scripting using various scripting languages.
- Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
- Ability to adhere to established processes and procedures and updates SOPs as required