IT Cinema Hardware Technician I

What is the job?
Do you love solving hands-on technical problems and keeping systems running smoothly? Are you energized by the idea of supporting the behind-the-scenes tech that powers unforgettable movie experiences?

As our IT Cinema Hardware Technician I, you’ll be at the heart of our support operations—repairing, maintaining, and deploying cinema hardware across locations. Reporting into our Hardware Depot team, you’ll work closely with other IT groups to ensure our cinema equipment—from POS systems to back-office tech—runs flawlessly.

Whether it’s troubleshooting issues, testing new devices, or collaborating with vendors, your work helps bring the magic of cinema to life—one screen, one system, one guest at a time.

What will you be doing?

• You will provide cinema equipment support and fulfilment services from the IT Hardware Depot for cinemas through service desk cases including day-to-day troubleshooting, shipping and receiving equipment, assisting in the development, testing, and deployment of products, and supporting broader IT projects.
• You will collaborate with other IT groups to ensure ongoing operation and maintenance of Regal’s cinema infrastructure assisting with incident management and root cause analysis to ensure smooth ongoing operations.
• You will contribute to vendor relationships by ensuring compliance with defined SLAs, SOWs, contract terms, and schedules, while also monitoring equipment status, warranty coverage, and performance metrics to identify areas for improvement.

About you

• You will have experience supporting organization infrastructure, ideally working with multiple remote locations.
• You will be disciplined in managing high volume detailed processes, all while delivering excellent customer service.
• You are comfortable problem solving and working with a team to find solutions.
• You have tactile experience working with current and planned technologies.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.

About Regal

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Read more about the Regal culture here – Regal Careers

Our Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.

Do you feel like you don’t have all the experience listed but would love to explore a career at Regal? Please still contact careers@regalcineworld.com. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.