What are the responsibilities and job description for the Enrollment Support Processor position at Regent University?
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Enrollment Support Processor will accurately and efficiently enter and verify student information by processing and managing prospect/applicant/student information in all related student information systems utilized by Enrollment Management (EM). These data entry duties entail: processing inquiry requests, academic decisions, updating student status documents, and performing on-going maintenance of academic records.
Essential Duties
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Enrollment Support Processor will accurately and efficiently enter and verify student information by processing and managing prospect/applicant/student information in all related student information systems utilized by Enrollment Management (EM). These data entry duties entail: processing inquiry requests, academic decisions, updating student status documents, and performing on-going maintenance of academic records.
Essential Duties
- Manage prospect and applicant communication plans, troubleshoot issues related to data processing, and report verification of completed processes.
- Review and evaluate university prospective student inquiries and requests for information. Systematically or manually match/create new student records and generate communication plans in the student management system.
- Prepare applicant files for review by EM decision committees by processing supplemental items, ensuring academic records are properly maintained and adhere to state, federal and accreditation regulations.
- Create student registration accounts and coordinate with EM departments and Central University offices to record receipt of enrollment deposits, application fees, and other status updates.
- Contribute to the ongoing improvement of work processes, including learning and integrating new technology; focusing attention and efforts on detailed analysis, accuracy, and speed; and promoting a teamwork environment.
- Adhere to the expectations outlined by employee's supervisor as it relates to essential job performances and overall attention to detail and quality of work performed. Expectations regarding job performances are available through Key Performance Indicators which measure productivity towards department goals.
- Assist with Commencement planning and activities
- Other duties as assigned by the Enrollment Support Services Manager or Assistant Director of Enrollment Support Services.
- Associate’s degree required (Bachelor’s degree preferred)
- Must type a minimum of 40 wpm; (10 key proficiency strongly preferred)
- Must have working knowledge of databases (SCT’s Banner Student Management System experience preferred)
- Must be attentive to detail, organized, and able to work independently in team settings
- Must have a strong desire to work with people and positively respond to their requests for information
- Must have exceptional customer service skills
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity