What are the responsibilities and job description for the Phone Specialist position at Rehabilitation Physicians, P.C.?
Job Description
Phone Specialist Job Description
Department: Front Office
Reports to: Director of Operations, Team Lead
FLSA Status: Non-Exempt
Basic Function
To provide excellent customer service answering multi-phone lines with professionalism and courtesy for patients, clients, and vendors.
Responsibilities
- Answer multi-line telephone in a courteous and timely manner accurately takes messages and conveys them to staff or Doctors.
- Provide a response to all incoming telephone queries received from customers in a timely and professional manner.
- Register patients and verify patient insurance.
- Schedules appointments for patients according to the type of appointment; Ensure appointment hours are filled in accordance with appointment scheduling guidelines.
- Follow-up with patients regarding missed appointments via telephone.
- Provide service by answering customer questions and offering assistance.
- Handle customer complaints under company guidance and seek assistance when needed.
- Participate in staff and educational meetings.
- Collects and posts charges and payments according to protocols.
- Comply with patient needs at all times.
- Work independently with or without direct supervision.
- Develop and maintain a professional relationship with customers, co-workers, management, consultants, and vendors.
Skills
Oral Communication Skills
Proficient in Microsoft Office Organization
Diplomacy
Good listening and verbal skills
Written Communication Skills
Proficient with websites internet
Technical Communication Professionalism
Customer Service
Time Management
Customer Relations
Confidentiality
Education/Training
High School Diploma or Equivalent
Experience
- Two years’ experience in a medical office (preferred)
- 1 years of experience handling multi-line phones
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person