What are the responsibilities and job description for the Lab Support Assistant position at Reid Health?
Find your WHY at Reid Health
1. Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner.2. Performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, retrieving specimens from the pneumatic tube system, specimen logging and labeling, specimen processing, registration and order entry, report distribution, and report scanning into the medical record.
Let's Shine. Together.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities
1. Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner. 2. Fills online orders for lab supplies for the outreach collection sites.3. Retrieves and processes specimens from the Outpatient Care Center and the pneumatic tubes.4. Checks-in specimens from couriers and signs courier manifests5. Remains proficient in Cerner information systems and Epic Cadence and Chart review navigation. Maintains documentation as appropriate. 6. Performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record. 7. Registers and processes Extended Care Facility (ECF) orders for non-Epic providers8. Follows instructions, makes reasonable judgments, and uses resources to answer questions and problem solve while understanding their limitations.9. Escalates issues and complaints promptly and appropriately to management.10. Adheres to confidentiality and HIPAA regulations.
Education/Experience
Education Required: High school graduate or equivalent.
Experience Required: Previous position requiring critical thinking.
Schedule Details
Evening Shift. 40 hours weekly. 2pm to 10:30pm Mon - Fri. Flex schedule option for coverage which could include weekends and holidays.What We Offer
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
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Other Information
EEO Statement: Reid Health is an Equal Opportunity Employer
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Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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