Mgr-Nursing Unit

Mgr-Nursing Unit 1150 2 East- Critical Care About Reid We take pride in walking with patients and families during some of life’s most consequential journeys. In the communities we serve, we responsibly invest in equitable, compassionate care through service, patient advocacy, and education. Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customer’s expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We need individuals who align with our mission, vision, values and key service behaviors. We are responsible to work together as one team toward a common goal of providing outstanding customer care and service to our communities. About the Position The Unit Manager is responsible for overseeing all administrative, technical, and clinical functions within their unit on a 24/7 basis, ensuring seamless and effective care delivery. This leadership role focuses on enhancing patient and team satisfaction through strategic management, program development, and adherence to high standards of care. The Unit Manager designs and implements educational programs, establishes policies and goals, engages in proactive problem-solving, and provides comprehensive fiscal oversight. The patient population served within the unit varies based on its specialty and may include individuals with acute and chronic medical conditions, post-surgical recovery needs, and complex comorbidities requiring multidisciplinary care. Patients may range in age, acuity, and complexity, necessitating a patient-centered approach to ensure optimal outcomes and high-quality care tailored to their specific needs. This role requires a mature, adaptable leader capable of navigating the complexities of a rapidly evolving healthcare environment. Supervisory Responsibilities Critical Care Unit, Central Monitoring, and Dialysis Fundamental Expectations for Success • Routinely demonstrates a strong commitment to Reid’s behavioral standards by serving as a role model to others. • Consistently demonstrates the behavior standards identified in Reid’s Mission, Vision and Values at all times. • Practices the Key Service Behaviors to support an outstanding customer and employee experience. • Adheres to Reid’s confidentiality policies related to patients, family and visitors, staff, physicians, and customers. Position Description for Manager-Nursing Unit, Critical Care Unit Reference # JD-CCU-02 Page 2 of 5 Printed copies are for reference only. Please refer to the electronic copy for the latest version. • Takes pride and care in personal appearance and reports to work in attire that projects professionalism and respect. • Completes all required hospital education and employee health requirements on time. • Follows Reid’s confidentiality policies related to customers, family and visitors, and employees. • Perform work in a safe manner and follow all Reid safety requirements. Essential Duties and Responsibilities • Delegates or oversees patient assignments based on care needs, considering patient acuity, age, cultural practices, emotional needs, physical or cognitive limitations, language barriers, and assessment complexity to ensure optimal care alignment. • Ensures patient care assignments align with patient acuity and staff competencies, guiding charge nurses in assignment decisions for effective care delivery. • Monitors and evaluates the quality and quantity of nursing care, identifying areas for improvement. • Demonstrates a thorough understanding of nursing and hospital policies, procedures, and standards. • Responds to clinical situations with prompt evaluation and support. • Identifies and communicates key factors impacting care quality, patient satisfaction, and organizational mission. • Establishes and maintains effective working relationships and communication within the team. • Develops and implements staff retention strategies to foster a stable workforce. • Manages the hiring process, selecting candidates committed to the organization’s culture and service standards. • In partnership with the NERD Department, oversees orientation, ongoing education, and staff evaluations to support professional growth. • Cultivates a culture of accountability and personal responsibility, ensuring staff are held to high standards. • Regularly assesses staff competency, providing feedback and support for performance improvement. • Initiates corrective actions as necessary, including terminations when required. • Adapts work hours to meet the demands of the position. • Collaborates with the Director to determine staffing needs and create a staffing plan responsive to patient acuity and care hours. • Works with the Director to prepare the annual operating and capital budgets, maintaining fiscal responsibility. • Coordinates with other disciplines to meet discharge needs. • Leads departmental and hospital quality initiatives, analyzing data and using it to drive performance improvement across patient care, safety, and staff development. Position Description for Manager-Nursing Unit, Critical Care Unit Reference # JD-CCU-02 Page 3 of 5 Printed copies are for reference only. Please refer to the electronic copy for the latest version. • Submits timely reports, projects, and appraisals to meet organizational deadlines. • Innovates by proposing, developing, and implementing new services and programs to advance patient care. • Participates in Nursing and Hospital Committees, contributing to the field’s advancement. • Acts as a knowledgeable resource on the legal and ethical aspects of nursing. • Engages with and addresses Employee Opinion Survey feedback, sharing results and creating plans for improvement. • Supports Lean strategies to achieve strategic goals in day-to-day operations. • Cultivates a compassionate care environment, inspiring staff in patient care excellence. • Demonstrates a commitment to patient care quality and satisfaction, endorsing Relationship-Based Care (RBC) as a foundational model for patient-centered services. • Promotes teamwork as essential for enhancing patient care and satisfaction. • Ensures a well-informed patient and family experience. • Recognizes the importance of a positive patient experience and integrates patient and family feedback into service improvement efforts. • Embodies the organization’s philosophy and mission. • Demonstrates adherence to Reid’s Corporate Compliance Policy through knowledge and behavior. • Recognizes the value of community involvement and participates in volunteer opportunities that enhance the social, educational, spiritual, physical, and psychological well-being of the region. • Ensuring Employee Rounds and Performance Appraisals are completed on time. • Investigating and following up on MIDAS events within 7 days. • Participates in appropriate external professional nursing organizations and community activities. • Ensures compliance with DNV regulations. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Education and Experience • Graduation from an accredited nursing program. • Bachelor’s degree required, with master’s degree preferred. • Certification in appropriate field encouraged. • Demonstrated leadership and social emotional intelligence skills required. • 5 years nursing experience with two being in a charge nurse or supervisory role preferred. Licensure and Certification Position Description for Manager-Nursing Unit, Critical Care Unit Reference # JD-CCU-02 Page 4 of 5 Printed copies are for reference only. Please refer to the electronic copy for the latest version. • Licensure in the State of Indiana as a Registered Nurse (RN) • BLS • ACLS. Other Knowledge, Skills and Abilities: • Possesses in-depth knowledge of the nursing process and practice, with a strong emphasis on safety and infection control, staying current on trends and practical applications. • Ensures compliance with standards set by the Indiana State Department of Health, HFAP, and other regulatory agencies. • Exhibits advanced problem-solving and critical thinking abilities, making sound independent decisions as needed. • Maintains an understanding of healthcare delivery systems and the educational levels of healthcare providers within the team. • Demonstrates competence in nursing techniques and procedures across all age groups, from neonates to geriatric patients, depending on the area of practice. • Applies principles of personnel management effectively, including assigning, supervising, and evaluating staff. • Exhibits strong communication, budgeting, and leadership skills essential for effective management. • Ensures clear, consistent communication to maintain continuity of patient care and address issues promptly. • Employs logical and sound decision-making models to address and resolve problems effectively. • Knowledgeable in DNV regulations. Position Specific Competencies • Governed by essential functions. Work Environment Normal patient care environment which requires continuous concentration and attention to detail. Must be able to work in a fast-paced, ever-changing environment. Frequent exposure to communicable diseases and moderately adverse working conditions due to performance of certain patient care activities, fluctuations in patient acuity and staff availability Physical Demands Position Description for Manager-Nursing Unit, Critical Care Unit Reference # JD-CCU-02 Page 5 of 5 Printed copies are for reference only. Please refer to the electronic copy for the latest version. • Lifting: Yes, greater than 50% of the time • Pushing/Pulling: Yes, greater than 50% of the time • Standing: Yes, greater than 50% of the time • Sitting: Yes, greater than 50% of the time • Walking: Yes, greater than 50% of the time Travel: No Overtime: Yes (as needed to meet project and patient demand) Holidays: Yes (as needed to meet patient demand) Weekends: Yes (as needed to meet patient demand) Different Shifts: Yes (as needed to meet patient demand) On-Call: Yes This description is intended to describe the general nature and most essential duties to be performed by individuals assigned to this job title. It is not intended to be construed as an exhaustive list of all duties and responsibilities. Management has the right to assign or reassign duties and responsibilities to the job at any time. All Reid Health campuses are smoke-free. Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health. 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