Field Service Technician

Job Description

Are you a hands-on problem solver with a passion for providing top-notch solutions? If so, we want you to be a part of our dynamic team!

Reliable Door and Dock is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providing excellent customer experiences, and keeping businesses operating smoothly. Our skilled and experienced service technicians, installation crews, sales representatives, and support staff are the industry's best! We are searching for Field Service Technicians to join our growing organization.

We are a terrific place to work!

• Friendly Team: We have a strong culture of team-work! All of us work together to serve our customers.
• Love the Work: Each day brings interesting work with opportunities to learn and grow.
• Reputation and Pride: We take pride in our service, skill, and safety. Our customers love the work we do.
• The Best Training and Tools: We invest in your success by providing training, support, and the best technology and equipment in the industry.
• Excellent Compensation and Full Benefits: We offer excellent compensation, a generous 401(k) plan, health insurance, life & disability insurance, vacation & holiday pay.
  
  

Responsibilities

Our Field Service Technicians are the face of Reliable Door and Dock, which means that you have the opportunity to make a direct and positive impact on our customers. As a technician, responsibilities include:

• Installing and servicing overhead doors, docks, dock levelers, springs, cables, and other essential hardware.
• Setting up and maintaining various commercial and industrial specialty doors, equipment, and accessories.
• Ensuring quality by meticulously checking for proper installation, clearance, and balance.
• Delivering unparalleled customer service and responding to customer inquiries honestly and pleasantly.
  
  

Qualifications

To excel in this role, you should:

• Have one or more years of experience installing and/or servicing overhead doors and docks, or other similar mechanical, electrical, construction or field-service skill
• Be a master of hand and power tools, showcasing your knowledge in this area.
• Possess mechanical aptitude that enables you to troubleshoot and solve technical challenges.
• Be a team player who can also work independently.
• Exhibit strong communication and interpersonal skills for interacting with colleagues and customers.
• Have a valid driver's license and maintain a clean driving record.
• Be capable of regularly lifting anywhere between 50-100 lbs.
  
  

Compensation

The starting pay for this role is generally $25 per hour and up to $45 per hour, but the actual wage may vary depending on the candidate's knowledge, skills, and abilities.

Interested? To apply, please submit your application using the link provided. For more information on our company, please visit www.RDoor.com.

Reliable Door and Dock is an affirmative action and equal opportunity employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All candidates must be willing and able to pass a pre-employment drug test.

REQUIRED LANGUAGE SKILLS, MATH SKILLS, AND REASONING ABILITY:

• Ability to read and interpret technical documents such as product manuals, installation guides, instruction books, safety information, drawings, prints, schematics, diagrams, and trouble-shooting guides.
• Ability to write accurate, complete, and neat job notes, service tickets, work summaries, and other records and documentation.
• Ability to communicate effectively with customers, vendors, third-party experts, and co-workers.
• Strong basic math skills (add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals) and ability to effectively read and utilize a tape measure.
• Ability to think methodically and apply logical step-by-step approach to work.
• Ability to solve practical problems and deal with a many different variables in situations where only limited standardization exists.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
  
  

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or touch objects, tools, or controls, and drive a company vehicle. The employee is frequently required to reach above shoulders; climb or balance; be mobile within the office. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective Clothing Required: Closed toed shoes required. Safety glasses and steel toed shoes required when working in warehouse or field.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORKING ENVIRONMENT:

While performing the duties of this job, the employee regularly works both in outside weather conditions and near mechanical parts. The noise level in the work environment is usually moderate to loud. Work is also occasionally performed in an office environment. The noise level in this work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.