What are the responsibilities and job description for the Fraud Representative position at Reliant Community Federal Credit Union?
Description
Status: Hourly/Non-exempt
Location: Sodus
Shift/Hours: Full-time based on business needs. Business hours are Monday-Friday 8:30 am - 5pm. Must be flexible to meet current and future business needs.
Reliant Credit Union, ranked one of Rochester's top mid-sized workplaces six years in a row, is seeking to add an energetic team member to our Fraud department.
The Fraud Representative participates in the implementation of the credit union’s risk management activities, to help protect member and organizational assets from fraud. Uses various systems to identify unusual or suspicious activity and to prevent/minimize risk of loss to members and the credit union. Works over the telephone with members who are reporting debit and credit card disputes/ fraud and processing the disputes within the required guidelines and timeframes.
As a Fraud Representative at Reliant, you will:
- Acts as the primary point of contact for incoming calls from members related to credit and debit card fraud/disputes, interview members to obtain required information and completes dispute forms.
- Processes of fraud/ disputes within the requirements and timeframes.
- Uses fraud detection software, monitors daily analytical reports of transaction activity for possible fraud, and prohibited activity. Investigates system-generated alerts relating to potential fraud.
- Participates in the identification of risk-related trends and the implementation of strategies to address them.
We offer an excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART), along with an excellent benefits package including our 401k retirement plan, life insurance benefits, insurance coverage options, career clothing, and other employee perks.
Requirements
Required Knowledge, Skills & Abilities:
- Professional and positive attitude, with a desire to help others
- Strong analytical ability to research, recognize, and interpret data trends.
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment independently as well as with a team
- Demonstrates a high degree of flexibility by being open to change and able to accommodate new and changing responsibilities. Possesses ability to work a flexible work schedule, which may require early mornings, late evenings, and/or Saturdays/Sundays.
Required Training and Experience:
- Associate’s degree in business, criminal justice or related field desired. Work experience may be considered in lieu of educational requirements.
- 2 years of experience, preferably in a financial institution.
- Thorough knowledge of financial products and services highly desired.
Physical Requirements:
- Use keyboard, monitor, telephone, and other standard office equipment.
- Lift and move a minimum of 20 pounds.
- Capable of regular, reliable and timely attendance
The starting hourly wage for this position is expected to be between $17.75-$26.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.
Candidates considered for hire are subject to credit and other employment reference checks.
Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.
Salary : $18 - $27
