IT Support Consultant

Are you looking for a high energy, strategic, and fast-paced position as a IT Support Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20% annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech

WHAT YOU’LL BE DOING:

• Providing remote and desk side IT support to include computer, phone, and applications
• Installing, configuring, upgrading, maintaining, and supporting laptop systems based on customer service requests
• Working to solve complex computer issues independently and as a team
• Diagnosing, troubleshooting, and resolving all software and hardware support tickets that are assigned to the team
• Assisting in the development, documentation, and communication of better practices and procedures to ensure that the team is providing the best possible service
• Interacting professionally with clients exhibiting strong customer service skills
• Performing wired and wireless network troubleshooting including VPN connections
• Providing support for printing issues
• Prioritizing customer requests from IT Helpdesk and own the request through resolution
• Documenting internal procedures
• Assisting with onboarding of new users
• Maintaining inventory of all equipment, software, and software licenses
• Performing vulnerability/malware remediation and anti-virus management
• Assisting the IT team with various projects
• Providing training and guidance for new technology to end users
• Performing repairs and replacements of hardware, software, and peripherals
• Planning and executing allotted work within deadlines and maintain records of daily tasks
• Maintaining accurate documentations for system installations, configurations, and upgrades
• Providing AV support for our video conference solutions (WebEx, Teams, Zoom)
• Any other items assigned by manager

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Associate degree or equivalent experience required
• Two years’ experience in a desktop service or helpdesk role
• Ability to manage multiple tasks and projects
• Adaptive and troubleshooting capabilities
• Strong communication and customer service skills
• Motivation to learn new technologies quickly
• Working knowledge of Active Directory administration
• Strong drive and work ethic to complete tasks and projects in a timely manner.
• Ability to understand global concepts or to see the "bigger picture" and recommend solutions accordingly.
• Able to communicate effectively (written and oral) with team members and management.
• Ability to work with minimum supervision or independently.
• Working knowledge of video conference solutions (WebEx, Teams, Zoom).
• Experience troubleshooting and configuring meeting room equipment.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist and reach on a daily basis
• Able to lift and move up to 50 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Ability to work a minimum of 40 hours per week in the office, 8 hours a day, arriving and departing on time, on schedule

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Company: Relias LLC

Country: United States of America

State/Region: North Carolina

City: Morrisville

Postal Code: 27560

Job ID: 261440