AGM/Hotel Manager

Position Summary

The Assistant General Manager is responsible for supporting the General Manager with the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The AGM is expected to meet all company standards and support leading the 5 Key Drivers identified by the management company.

Core Responsibilities

• Support the development of strategies to support the hotel's profit, guest service and revenue goals by directing the operations of the hotel.
• Support the leadership of each department team, including their goals and development.
• Partner with Human Resources to champion employee engagement and recognition initatives.
• Be involved in the budget process and review for operations, staffing and cost expenditures that are in line with forecasted sales and costs. Review cost controls and direct corrective actions, as needed, to ensure flow.
• Through personal leadership and example, establishes a friendly, service-oriented approach to guests that is exhibited by all hotel departments and achieves guest satisfaction measurements. Coordinate special programs, functions and incentives to improve guest service.
• Engage in each department; participate in walk-throughs and room inspections, budget review, revenue management and promotions. Set the tone and expectation of the deliverables.
• Regularly reviews sales solicitation activities, room night’s productivity, and group rates sold by the sales department. Evaluates market mix and makes adjustments as required. Is personally involved in sales solicitation of key accounts.
• Ensures compliance with all human resource policies and confirms that the programs are in place and are administered consistently throughout the hotel. Is personally visible to all hourly personnel.
• Ensures that training is an ongoing function at the hotel and includes new associates as well as existing associate training. Ensure that managers attend at least one franchise job related class annually.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.