What are the responsibilities and job description for the Service Coordinator position at Renewal by Andersen?
Service Coordinator
Renewal by Andersen – Carmel, IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. We're looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.
Primary Responsibilities:
- Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.
- Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
- Address customer concerns and work to resolve any issues they may be experiencing.
- Manage and maintain voicemails, emails, escalated customers, and reviews.
- Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
- Communicate with the operations team in the field on current customer issues.
Qualifications:
- Must have customer service experience and solving customer issues (required)
- Excellent verbal and written communication skills (required)
- Minimum 2 years of experience in an office environment
- Comfortable with a fast-paced, high volume environment while staying motivated, and organized
Compensation and Benefits:
- $20/hour
- Full insurance package, including medical, dental, vision, and life
- 401(K) program
- PTO, paid holidays, Student Loan Reimbursement Program, and free gym membership!
Schedule:
- Onsite in our Carmel office
- Monday-Friday; 8:00am-5:00pm
If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team!
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Carmel, IN 46032: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
