Cash Support Specialist

Position Purpose:

Reporting into the department leadership, the Cash Support Specialist is accountable for the daily cash operations which may include cash balancing, electronic posting of payments, and document retention to ensure accurate accounts receivable reporting and quality data entry that is consistent with Renown Policies. 

This position is accountable for the initial and ongoing success of the Cash Support Team. This position will provide support and back up for department members and leadership to ensure that all incoming payments are posted accurately to the patient's account and/or routed to the appropriate Renown entity for non-patient payments.  This position is responsible for keeping abreast of departmental issues and the need for revised/additional policies and procedures and for preparation of statistical reports.

Nature and Scope:

This position is responsible for:

·         Coordination with Renown Revenue Cycle Information Technology as needed to address issues with remittance file loading into the hospital information system.

·         Coordination with Renown's designated electronic remittance vendor as needed to address issues with receipt of remittance files from insurance payors.

·         Posting of all electronic payments accurately to patient accounts.

·         Research and reconciliation of all unidentified electronic payments to be posted to the correct patient accounts.

·         Research and posting of Medicare retractions, rebates, and payer level take back/PLB payments.

·         Assists with training of new Cash Support Representatives as needed.

·         Reporting to leadership staff concerns that are shared or observed.

·         Compiling and reporting data reports as requested.

This position will perform audits on work performed by team members, and follow up with specialized training in areas of performance falling below standards.  Will provide suggestions based on trends in electronic remittance processing for improvements in work processes, training procedures and materials.

High standards of courteousness, performance, diplomacy and respect for confidentiality are essential.  This position has contact with all Renown Health departments, members, employers, staff and providers.

The incumbent must be able to identify and resolve problems, set goals and priorities, and represent the department in a professional manner. This position shall participate in the quality improvement and change management process. In this process, they must utilize and apply quality improvement tools, e.g. flowcharting, root cause analysis, etc.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications:  Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English.

Experience:

Requires two years of general business office or cash handling experience.  Math skills must be accurate and consistent and can operate 10-key by touch. 

License(s):

None

Certification(s):

None

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.