What are the responsibilities and job description for the Client Support Analyst II position at Rensselaer Polytechnic Institute?
Who we are
Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers.
Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, # astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu.
Are you ready to change the world?
Apply now: https://careers.rpi.edu/en-us/job/493023/client-support-analyst-ii
Job Summary
The Client Support Analyst II supports application software for the Rensselaer community: students, faculty, and staff. The Client Support Analyst II works closely with other system administration and networking staff to provide technical assistance, maintenance of client technologies and software, and assists with training to the user community.
Minimum Qualifications
Associate's degree and four (4) years relevant professional work experience in a related position.
Relevant combinations of education, training and experience may be considered.
Preferred Qualifications
- Bachelor’s degree and experience within higher education
Minimum Knowledge, Skills, and Abilities
- General knowledge of many software or services, and operating systems.
- Ability to utilize basic scripting and automation tools.
- Current in-depth technical knowledge of desktop and laptop hardware.
- Current in-depth technical knowledge of common operating systems including Windows and MacOS.
- Technical knowledge of common software packages
- Ability to develop and deliver training to individuals or small groups to convey knowledge and technical information to clients.
- Ability to learn quickly, analyze complex issues and provide advanced troubleshooting.
- Ability to diagnose hardware and software problems.
Shift
Business Hours with weekends or evenings occasionally required
COVID-19 Pandemic Protocols
Rensselaer welcomes undergraduate and graduate students to campus for an in-person academic experience. To support this experience, all faculty and staff are expected to work onsite, with no remote work allowed.
Rensselaer requires all faculty and staff to be vaccinated against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis.
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.
Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Rensselaer requires all faculty and staff to be vaccinated against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis. https://covid19.rpi.edu/
Education:
- Associate (Preferred)
Work Location: One location