What are the responsibilities and job description for the ServiceNow CMDB Technical Lead position at Request Technology, LLC?
***We are unable to sponsor as this is a permanent full-time role***
A prestigious company is looking for a ServiceNow CMDB Technical Lead. This technical lead is focused on the administration and implementation of CMDB & ITOM platform.
Responsibilities:
• Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture.
• The CMDB Tech Lead will be responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.
• The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and designing/implementing CSDM architecture.
• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
• Assist in the maintenance and upgrades of existing ServiceNow platform.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
Qualifications:
• B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
• 8-10 years' experience in software development, design, and architecture
• 4 years' experience in designing and developing CMDB solutions with experience in CSDM methodology
• 8 years' experience in Agile practices, building software in an enterprise environment.
• Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
• Experience with distributed systems, enterprise communications patterns & open standards like APIs
• Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
Salary : $170,000 - $190,000
