What are the responsibilities and job description for the Asst General Manager position at Residence Inn in Wichita Falls, TX?
Description
Come help us build our awesome Team as the AGM for the Residence Inn in Wichita Falls, TX- Opening SOON!
Prior to this *NEW* hotel opening, the Assistant General Manager will be tasked with assisting in pre-opening hiring, training, and pre-opening activities to prepare the hotel and team for Opening Day. The AGM will be expected to already be or quickly become familiar with Marriott, specifically Residence Inn, standards, and systems to confidently assist the General Manager in leading the pre-opening team.
Once the hotel is open, the Assistant General Manager will be expected to assist the Management team with all aspects of Hotel Operations, including working shifts, continuing to directly supervise and train all Operations personnel, and accommodating guests’ requests and complaints. Other expectations include supervising all department personnel, demonstrating high leadership skills, modeling behaviors, and exemplary actions. Assist the General Manager in administrative responsibilities in accounting, payroll, budgets, ordering, inventory, etc.
Requirements
ESSENTIAL JOB FUNCTIONS:
- Train new hires to provide exceptional guest service as well as detailed and accurate financial handling through systems. Recommend performance evaluations feedback, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
- Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Supervise the Guest Service Agents and act as liaison to Front Office Manager/Director of Operations.
- Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules, be available to work regularly and flexibility is key in this role.
- Perform any other job-related duties as assigned by management.
QUALIFICATIONS:
- Previous hotel management experience.
- Previous AGM or FOM experience required.
- Ability to communicate effectively with the public and other Team Members.
- Ability to work a flexible schedule.
- Marriott experience, specifically with extended stay, is preferred.