What are the responsibilities and job description for the Guest Service Agent position at Residence Inn Kenwood?
Currently, we are looking for a top-performing Hotel Front Desk Agent, Guest Service Agent, or Front Office Agent.
The newly built Residence Inn Kenwood is searching for a motivated Hotel Front Desk Clerk, Front Desk Agent, or Guest Service Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent candidate is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!
Located within 12 miles of Freedom Center and 12 miles of Great American Ball Park, Residence Inn Kenwood provides rooms in Kenwood. The property is around 6.2 miles from Cincinnati Observatory Center, 10 miles from Cincinnati Zoo, and 10 miles from Cincinnati Zoo and Botanical Garden. Newport Aquarium is 13 miles away and Cincinnati Museum Center is 14 miles from the hotel. Paul Brown Stadium is 12 miles from the hotel, while Kings Island is 13 miles away. The nearest airport is Cincinnati Municipal Lunken Airport, 8.7 miles from Residence Inn Kenwood.
All Associates:
- SAME DAY PAY! Access your pay as you’ve earned it! No cost to you!
- Vacation/ Personal days and holiday pay
- Access Perks
- Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
- Medical, Dental, Vision
- Free Basic Life and basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- Wellness Program- For those who have Medical on our Anthem plan
- 401K with a Company match!
- Jury Duty Leave
- Bereavement Leave
Some Key Areas of Responsibility for the Hotel Front Desk Agent, Guest Service Agent, or Front Desk Clerk include:
- Welcome all guests and confirm bookings upon their arrival
- Act as a point of contact for guests who require help or information and attend to their wants and needs
- Arrange activities, excursions, and transportation for hotel guests per their request
- Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
- Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
- Answer any issues or complaints made by guests and come up with solutions quickly
Requirements for the Hotel Front Desk Agent, Front Desk Clerk, or Guest Service Agent include:
- High school diploma, GED, or equivalent
- One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Knowledge of the local area to make recommendations for a variety of services
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
Applicants must be able to work weekends & holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
EOE/Drug-Free Workplace.