CLIENT LIASON

Reskin Medical is a growing dynamic company focused on positivity, learning and great patient outcomes. We are passionate about wound care and are looking for a Client Liaison to join our Document Management Team. If you are ready to be part of a great team, enjoy learning, problem solving and have a positive contribution to make, we would love to speak with you. This position is full-time, Monday through Friday. Pay ranges between $19 - $22 per hour based on experience. Health benefits, 401k, paid time off and holiday pay are also offered after a probationary period.

Job Description / Responsibilities:

• Serve as a front line person to manage day-to-day issues that may arise as it relates to clinical care; first line of contact for home health and specialists. No contact between specialists and clinicians.
• Triage labs and imaging; task them to the clinician accordingly.
• Send orders via Docusign
• Review wound care orders daily and check for graft photos.
• Referral and DMA follow-up
• Assist in the development of, and adherence to, new or established processes, or guidelines as set forth by the organizational leadership
• Answer phones
• Schedule established patients
• Coordinate care with clinicians and patients
• Answer questions about orders
• Demonstrate knowledge of medical concepts, practices and procedures within the field of Wound Care
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Work under direct and remote supervision
• Obtain medical records as needed or directed by the clinician
• Secure patient information and maintain patient confidence by completing and safeguarding medical records
• Assist in scheduling of ancillary services lab, x-ray, ultrasound wound therapy etc. Assist with document management in a virtual or office setting.
• Counsel patients by transmitting physician’s orders and questions about procedures, referrals, etc.
• Assist in scheduling referrals by assisting with planning, sending referrals on behalf of providers and preparing charts as needed
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Monitor virtual message centers for incoming reports and ensure the provider is notified, and incoming documentation is placed in the appropriate chart
• Coordinate clinical staff schedules
• Ensure compliance and achievement of company/departmental goals
• Troubleshoot and coordinate patient follow-up scheduling
• Comply with HIPAA
• Promote excellent customer service by all levels of supervised staff
• Ensure document management is up to date
• Maintain a professional demeanor at all times
• Excellent written and verbal communication

Requirements:

• MA certification preferred but not required
• Previous applicable experience a plus
• Clinical and procedural skills
• Scheduling
• Health Promotion and Maintenance
• Electronic Medical Record proficiency
• Outstanding problem solving and organizational abilities
• Ability to multi-task and manage time effectively
• Excellent written, verbal, and interpersonal communication skills
• Able and willing to work in a team environment
• Ability to multi-task and manage time effectively
• Customer service focused (active listening, empathy, problem-solving and communication)
• Ability to keep confidential information in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others
• Dependable, self-starter, hard-working, and detail oriented
• High School diploma or equivalent G.E.D. certificate

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19 - $22