What are the responsibilities and job description for the PBX Operator position at Resorts World Catskills?
Position Overview:
The Central Reservations/PBX Agent is responsible for providing superior guest service via the phone, on screen chat, radio or other electronic means. Answers and processes all incoming communications internal, external or electronic. Facilitates, processes, creates, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, butler services, hotel housekeeping, hotel engineering, concert tickets and special casino events or concerts on or off property.
Experience:
- Previous experience of at least on year in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred.
Knowledge:
- High School diploma or equivalent