Technology Support

Candidate must be able to lift 75 lbs., follow fast paced environment that is as much technology as it is a packing and shipping / inventory role. Looking for 0-2 years of experience

Responsibilities Include:
Provide Tier 2 PC and Mobile Support: Deliver in-person and remote troubleshooting, deployment, and support for PC hardware, software, and mobile devices, including asset management and tracking.

Customer Engagement & Training: Promote IT services, deliver technology updates, and provide one-on-one or group training sessions for peers and customers on new technologies, processes, and orientation.

Documentation & Compliance: Accurately document problems and resolutions, maintain service records, and ensure compliance with data retention, security, and organizational policies, including Active Directory management.

Security & Risk Management: Execute technical aspects of security, risk, and compliance activities, such as backup compliance, antivirus protection, device encryption, and mobile device management.

AV & Infrastructure Support: Support audio/video conference equipment, assist infrastructure teams with hands-on activities, and manage equipment recycling and warranty processing.