What are the responsibilities and job description for the Supervisor-Patient Support position at Resource Treatment Center?
- Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
- Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
- Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
- Assist patients with their daily living activities and administer basic health care or treatments.
- Participate in therapeutic or recreational group.
- Oversee admitting and discharging.
- Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.
- Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
- Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
- Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
- Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
- May provide transportation for patients as needed.
- Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High School diploma or equivalent required.
- Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
- Two or more years’ experience with the population of the facility in a patient support role required.
- One or more years’ experience as a lead or previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
- May require a valid state driver's in facilities where transporting patients is an essential function.
ADDITIONAL REGULATORY REQUIREMENTS:
Minimum 21 years of age. For Resource Treatment Facility a bachelor’s degree in a human service field; Associate degree with a minimum of 2 years of related experience; High School Diploma with a minimum of 4 years of related experience. Must have and maintain a valid Indiana driver's license and maintain automobile insurance coverage.
Experience
Required- 1 year(s): Supervisory experience
- 2 year(s): Working with the population of the facility in a patient support role
Education
Required- High School/GED or better
- Bachelors or better
Licenses & Certifications
Required- Drivers License
Skills
Preferred- Attention to Detail
- Communication
- Planning & Organizing
- Safety Minded
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)