Benefit specialist

Our Newest Opportunity :

Travel Required : As needed

As needed

Role Objectives :

To make sure our customers can hire, onboard, and understand their benefits for themselves and to their employees. You will own your book of assigned clients and be responsible for developing their knowledge and maintaining compliance on their behalf.

You will help define goals and visions for the benefits department. Integrity, a sense of urgency, and honesty are key drivers to success in this position.

The Benefits team is a highly energetic and collaborative environment. Benefits Specialists should be regarded as subject matter and service experts within Resourcing Edge.

Key Responsibilities

• Assist with specifications, development, testing and implementation of new plan designs for renewal or clients adding on new plans (setting up benefit plans with multiple tiered pricing structures).
• Reports, policies, and procedures that relate to benefits administration and service.
• Support the benefits team as needed and daily support of client account managers, payroll and sales as needed.
• Work collaboratively with the team coordinating compliance and systems for clients.
• Maintain data integrity and system functionality of all benefits information to ensure accuracy of all benefits enrollments and benefits related data in system of record to provide vendors and the organization with accurate information.
• Optimize the performance of our benefits admin system, including gathering and analyzing data, developing, and implementing new benefits process, documenting processes, and making recommendations for improvement.
• Resolve client inquires, provide relevant information as requested internally and externally.
• Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services, including delivering or coordinating the delivery, as appropriate, of Resourcing Edge compliance and administrative solutions.
• Manages open cases to ensure problem resolution in the shortest amount of time possible, while keeping clients regularly advised of status and anticipated resolution date.
• Documents customer interactions in the CRM system.
• Ensures proper triage, escalation, and effective resolution of all inquiries.
• Responsible for taking initiatives and action towards professional development, taking on stretch assignments and additional projects, as well as staying advised of statutory and regulatory payroll and compliance practices.
• Provide ACA configuration and support (1095’s)
• Designing and implementing workflows supporting routine benefits tasks.

Key Measurables

• Case management, closing cases in 3-5 days or less with a target of 75%.
• Service efficiency / Improvements and innovations.
• Utilize the data processing team for 80% or more of repetitive tasks.
• Update plans in Prism system for benefits elections and rates accurately after open enrollment target 99% accuracy.
• Complete quarterly goals.

Preferred Skills

• Provides accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
• Previous payroll experience is a plus.
• Highly organized and detail oriented.
• Passion for working in a team environment.
• Ability to manage multiple projects running concurrently.
• Critical thinking, problem solving and time management.
• Knowledge of Prism HR platform is a plus, along with building benefit forms, workflows and validating enrollment processes strongly preferred.

Experience with any HRIS incorporating benefits administration will substitute for direct Prism experience.

Required Experience

• Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing.
• Strong written and verbal communication skills with a talent for precise articulation of customer issues.
• Bachelor’s degree or 2 years benefits service experience.
• Great problem-solving mindset, thinking first from principles of customer care.

Last updated : 2024-11-20