BDC Sales Manager

Description

It doesn't have to be "just a job"!

Ressler Motors believes that our people are our greatest asset. We strive to provide a work environment that promotes ongoing improvement through training, career growth and personal development. Coming to work each day should be fun and fulfilling.

Ressler Motors is the largest volume dealership in the state of Montana, providing countless drivers in Butte, Helena, Billings, Livingston, Manhattan, and beyond. Ressler Motors is happy to serve many Montana communities with top-notch vehicles and quality automotive services, and we make a point to go above and beyond to show our commitment to the people we serve. If you’re ready to work with a dealership that has your best interests at heart, then come to Ressler Motors.

POSITION SUMMARY: The Business Development Center Sales Manager will be responsible for phone, internet, and equity mining generated sales, will supervise BDC sales, internet sales and equity mining representatives. BDC Sales Manager in conjunction with BDC Service Manager will supervise and execute the duties of the BDC.

ESSENTIAL DUTIES:

Staff Management for BDC Sales, Internet Sales and Equity Mining (EM).

· Hire, evaluate, train, motivate, coach, and monitor the performance of all BDC Sales, Internet Sales and EM representatives

· Direct and schedule the activities of BDC Sales and EM representatives

· Ensure staff adherence to pre-set processes, phone scripts and procedures

· Meet goals and objectives set for appointments and closing %’s, sales

· Develop programs of improvement for staff who are not meeting objectives

· Oversee the responses to all incoming Sales leads and Sales Calls for Dealership ensuring successful handoffs of phone and internet leads to Sales Consultants & Sales Management

· Collect and analyze metrics for reporting purposes

· Perform ongoing research and documentation of irregularities in sales process; website, phone system, and database - notify management to ensure corrective action to resolve issues 

· Establish SOP’s for BDC Sales

· Ensure that all customers are treated with the highest level of customer service

· Ensure adherence to Chevrolet BDC Assessment Standards 

Equity Mining

· Research and implement an Equity Mining (EM) sales process for dealership

· Maintain EM tool use and effectiveness

· Track data for EM effectiveness 

· Explore and develop new EM opportunities for dealership 

· Develop KBB Program as a component of the EM plan

Internet Sales Team Management

· Track lead data for accountability of Internet Team

· Conduct management follow-up calls for Internet Leads

Vinsolutions

· Administrate CRM

· Handle CRM Issues

· Meet monthly with CRM representative for training and CRM info

· Ensure managers have information regarding changes in CRM

· Train new sales and service in the CRM

· Manage the fair and effective distribution of CRM leads

· Manage, correct and ensure the cleanest possible data representation in the CRM

Requirements

Education and Experience:

· High School Diploma or Equivalent.

· Preferred at least one year of Automotive and Finance sales.

· Valid Driver License and clean driving record required.