What are the responsibilities and job description for the Chevrolet - New Car Specialist position at Ressler Motor Company?
Description
Fun workplace culture! Ongoing training!
Ressler Motors believes that our people are our greatest asset. We strive to provide a work environment that promotes ongoing improvement through training, career growth and personal development. Coming to work each day should be fun and fulfilling.
Ressler Motors is the largest volume dealership in the state of Montana, providing countless drivers in Butte, Helena, Billings, Livingston, Manhattan, and beyond. Ressler Motors is happy to serve many Montana communities with top-notch vehicles and quality automotive services, and we make a point to go above and beyond to show our commitment to the people we serve. If you’re ready to work with a dealership that has your best interests at heart, then come to Ressler Motors.
POSITION SUMMARY: The New Car Specialist, aka Delivery Coordinator, is primarily responsible for delivering new and used vehicles to the customers using Ressler’s procedures. New Car Specialist will be become certified for the brand(s) they will primarily be delivering while maintaining the highest level of customer service and satisfaction.
Delivery Duties:
· Become an expert in product knowledge of all brand models.
· Strive for a perfect delivery to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology.
· Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer’s products.
· Demonstrate polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers’ needs by interviewing and questioning.
· Become brand certified within six (6) months of hire date and maintain certification annually.
· Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position, such as paperwork, reports and logging every customer.
· Inspect vehicles prior to delivery.
Customer Experience Duties:
· Review CSI survey with all customers and maintain excellent CSI scores by following up with customers after sale and delivery.
· Learn sales procedures including Ressler Motors Best Price system, processes, and follow-up and maintain a basic knowledge about competitor’s products and prices.
· Master the ability to network, follow up on prospects, and ask for referrals.
· Demonstrate sensitivity toward customers and have a strong interest in exceeding customers’ expectations.
· Attend mandatory meetings, including, but not limited to, sales, team, and training.
· Perform lot duties, including but not limited to, snow removal on vehicles, parking, display, pricing, lockup, and trade-in procedure.
· Maintain showroom including but not limited to: vehicle placement, straight and orderly displays, dusting vehicles, orderly showroom desks, signage, etc.
· Insure an exceptional customer experience by providing beverages, instructions on how to use Wi-Fi, and directions to various service departments.
Requirements
Education and Experience:
High School Diploma or equivalent.
Salary : $17 - $22
